Archive for Customer Survey

Customer Survey from David Burnell

1. Overall, how satisfied were you with my services?

Excellent

2. On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?

5

3. What elements of the service I provided most impressed you?

Great communicator who explained each step of the process very well.

4. Are there any improvements to my service I could make?

Understanding of your needs: Excellent
Knowledge and explanation of products: Excellent
Courtesy and friendliness: Excellent
Communication (i.e. keeping you up to date): Excellent
Quality of service: Excellent

6. Did I keep you informed during the application and approval process?

Yes

7. Would you be interested in knowing more about any of the other services I provide?

Yes

8. Would you recommend my services to others?

Yes

9. How did you hear about me?

Word of mouth (Personal)

I’d really appreciate if you would include a customer testimonial or any other feedback on my recent service for you. Great testimonials really help me to promote my service and business. I generally publish these on my website or social media and will only use your first name and suburb.

Great service Andrew! Explained complex transactions and lending requirements very well and kept me informed of progress at all times along the way. I really appreciated the immediate responses to my questions by phone and email. Thank you.