How to Choose a Mortgage Broker and Home Loan
1. The role of a mortgage broker in Australia
What a mortgage broker does
A mortgage broker acts as an intermediary between borrowers (you) and lenders (banks, credit unions, non-bank lenders). Rather than you going to each lender to compare, a broker:
- Has access to a panel of multiple lenders and home-loan products.
- Compares rates, features, fees, and lending criteria across that panel.
- Helps you with your application (gathering documents, negotiating with lenders, structuring the loan).
- Often handles the submission and settlement process.
- After settlement, may assist with future refinancing or re-negotiation.
Brokers are regulated in Australia (must hold a credit licence or act under one) and are subject to disclosure and conduct requirements.
Because brokers can shop through multiple lenders, they may find a better fit or cheaper product than you might find on your own.
However, brokers are (in part) remunerated via commission from lenders (both up-front and trailing commission). Always ask what fees or commissions the broker receives, whether there is any conflict of interest or panel restrictions, and whether the broker offers “fee for service” or commission-based models.
The use of brokers has grown significantly in Australia, with brokers now originating a large share of home loans. (Wikipedia)
A recent study also examined how brokers mitigate borrower confusion regarding loan features. (ScienceDirect)


